Charles Felsberg of AMCOL Systems Receives an Award

Columbia, South Carolina – (November 18, 2015) Charles Felsberg, Auditing Manager of AMCOL Systems, Inc. has received a LISTEN 2015 Award at the recent LISTEN 2015 conference held in Tampa, FL.  LISTEN is the industry-leading event for contact analytics executives, program owners, and analysts bringing together top organizations using and benefiting from speech and contact analytics.

Felsberg, with AMCOL Systems for 13+ years, oversees the daily operations of the Auditing Department regarding call audit reviews of agents in the early-out and bad debt departments.  AMCOL, which utilizes the industry leading voice analytics software, CallMiner, moved the company from vendor status to trusted advisor status with clients by identifying trends with compliance issues, improving collections and patient satisfaction metrics, and reducing improper procedures by 87%. 

CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction.

AMCOL Systems, Inc. is a nationally recognized company providing revenue cycle management services to hospitals, healthcare systems, and physician groups.  Celebrating 40 years in business in 2016, AMCOL is led by their mission to be trusted advisors who deliver tailored, patient centered financial solutions, which benefit their partners and communities.